Suzanne Kondra-DeFuria

President & Owner

Leading Potter Heating & Air Conditioning and Perrone Plumbing with over 30 years of industry expertise, business ownership, and a commitment to excellence in Central New York.

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Our Leader's Journey

Professional Achievement

Suzanne Kondra-DeFuria is the President and sole owner of Potter Heating & Air Conditioning and Perrone Plumbing Services—a combined business founded in 1944 that provides comprehensive heating, ventilation, air conditioning, plumbing services, and metal fabrication.

One of her greatest professional accomplishments was becoming one of only two women in Central New York to receive her Mechanical License—a distinction that reflects her deep expertise and commitment to the field. This achievement in a historically male-dominated industry demonstrates her dedication and technical excellence.

Community Leadership

Suzanne's leadership extends beyond her company. She was the first woman appointed by the mayor to the Mechanical Board for the city of Syracuse—a role that reflects her standing in the industry and her commitment to advancing mechanical trades excellence.

Her contributions to the community and industry demonstrate her dedication not just to running a successful business, but to advancing the profession and supporting others in the field.

Personal Strength

Overcoming Challenges

Suzanne is a cancer survivor of over 10 years. "A positive outlook makes a big difference. You can't let it take you down," she says. This philosophy has defined not only her personal life but her approach to business and leadership.

During her health journey and recovery, Potter-Perrone didn't slow down—the company achieved double-digit growth and continued expanding service excellence. Her resilience and determination continue to drive the company forward and inspire her team.

Business Values

Commitment to Excellence

Suzanne's leadership is built on three core principles:

  • Integrity: Honest pricing and transparent communication
  • Excellence: Fully licensed and certified technicians
  • Resilience: Committed to customer success through challenges

These values guide every decision at Potter-Perrone and every interaction with customers.

Vision for the Future

With over 80 years of combined company history and nearly 30 years under Suzanne's leadership, Potter-Perrone continues to evolve while maintaining the core values that have made us trusted by Syracuse families and businesses.

Our mission is simple: provide the highest quality HVAC and plumbing services with transparent pricing, licensed professionals, and a commitment to customer satisfaction that extends across residential, commercial, and institutional clients throughout Central New York.

"I'm proud of what we've built here at Potter-Perrone. Our team reflects our values, and every day we work to earn the trust of our customers." — Suzanne Kondra-DeFuria

Experienced Team

Fully licensed and certified HVAC and plumbing technicians trained to the highest industry standards.

Customer Focus

Every decision is made with customer success, safety, and satisfaction at the forefront.

Industry Leadership

Continuing to advance the mechanical trades and set standards for excellence in Central New York.

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